Last Updated: September 21, 2026
Thank you for visiting our online store.
If you have any questions about our products, orders, payments, shipping, returns, refunds or other customer service matters, please contact us using the information below.
We will make reasonable efforts to respond to customer enquiries as soon as possible during normal business days.
1. Company Information
This online store is operated by:
Company Name: PINK PLUMBING LIMITED
Company Number: 9300084
NZBN: 9429052516979
Registered Address:
76b Malvern Road
Morningside
Auckland 1022
New Zealand
Email: support@wcnnq.shop
Telephone: +64 21 826 1894
2. Customer Support
For general customer service enquiries, please contact:
Email: support@wcnnq.shop
Telephone: +64 21 826 1894
You may contact us regarding:
- Product information;
- Order status;
- Order changes;
- Payment questions;
- Shipping and delivery;
- Tracking information;
- Returns and exchanges;
- Refunds;
- Damaged or defective products;
- Incorrect or missing products;
- Privacy questions; or
- Other questions relating to our online store.
3. Order Enquiries
If you are contacting us regarding an existing order, please provide your:
- Full name;
- Order number;
- Email address used when placing the order; and
- A clear description of your question or issue.
Providing this information will help us identify your order and respond more efficiently.
Please do not send payment passwords, online banking credentials or other sensitive authentication information by email.
4. Returns and Refunds
Before returning any product, please contact us for return instructions.
Email: support@wcnnq.shop
Telephone: +64 21 826 1894
Please include your order number and the reason for the requested return.
Returns and refunds are handled according to our Return and Refund Policy and applicable consumer protection law.
Please do not send a return before receiving the applicable return instructions.
5. Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, incomplete or different from the product you ordered, please contact us promptly.
Where reasonably possible, please provide:
- Your order number;
- A description of the issue;
- Photographs of the product;
- Photographs of the packaging;
- Photograph of the shipping label; and
- Video evidence where relevant.
We will review the information and provide appropriate assistance in accordance with our policies and applicable law.
6. Shipping and Delivery Enquiries
For questions regarding shipping, tracking, delayed deliveries or lost parcels, please contact:
Email: support@wcnnq.shop
Telephone: +64 21 826 1894
Please include your order number and any available tracking information.
Shipping and delivery matters are handled according to our Shipping and Delivery Policy.
7. Privacy Enquiries
If you have questions about how we collect, use, store or protect personal information, or if you wish to exercise an applicable privacy right, please contact:
Email: support@wcnnq.shop
Telephone: +64 21 826 1894
Privacy-related requests are handled in accordance with our Privacy Policy and applicable privacy laws.
8. Business and Legal Correspondence
Business or legal correspondence may be directed to:
PINK PLUMBING LIMITED
76b Malvern Road
Morningside
Auckland 1022
New Zealand
Company Number: 9300084
NZBN: 9429052516979
Email: support@wcnnq.shop
Telephone: +64 21 826 1894
9. Contact Details
For convenient reference, our complete contact details are:
PINK PLUMBING LIMITED
Company Number: 9300084
NZBN: 9429052516979
Registered Address:
76b Malvern Road
Morningside
Auckland 1022
New Zealand
Customer Support Email: support@wcnnq.shop
Customer Support Telephone: +64 21 826 1894