Company Profile

Welcome to our online store.

Our store is operated by PINK PLUMBING LIMITED, a registered New Zealand limited company based in Auckland, New Zealand.

We are committed to providing customers with a clear, convenient and reliable online shopping experience.

Our approach is based on transparent product information, straightforward store policies and responsive customer support throughout the purchasing process.

Our Commitment

We believe that online shopping should be simple and transparent.

Our goal is to provide:

Clear and accurate product information;
A straightforward ordering and checkout process;
Transparent payment information;
Clear shipping and delivery information;
Fair return and refund procedures;
Accessible customer support; and
Responsible handling of customer information.

We continually work to improve our Services and provide customers with a convenient shopping experience.

Product Information

We aim to provide customers with clear information about the products offered through our online store.

Product pages may include information concerning:

Product features;
Specifications;
Available variations;
Pricing;
Availability; and
Other relevant product details.

We encourage customers to review the applicable product information carefully before placing an order.

If you have questions about a product, please contact our customer support team before purchasing.

Ordering and Payment

We aim to make the ordering process straightforward.

Available payment methods are displayed during checkout and may vary depending on the customer's location, product, order value and available payment services.

Where available, payment options may include Cash on Delivery (COD), PayPal or other payment methods displayed during checkout.

Only payment methods actually displayed during checkout are available for the relevant order.

For additional information, please review our Payment Policy.

Shipping and Delivery

We work with shipping and logistics providers to arrange delivery of customer orders.

Orders are generally processed within 1–2 business days after confirmation.

After dispatch, estimated delivery is generally 5–7 business days, although actual delivery times may vary depending on destination, carrier operations, customs processing and other circumstances affecting transportation.

Where tracking is available, tracking information will normally be provided after dispatch.

For complete information, please review our Shipping and Delivery Policy.

Returns and Refunds

Customer satisfaction and clear return procedures are important parts of our service.

We provide a 30-day voluntary return period for eligible products, subject to the conditions stated in our Return and Refund Policy.

If you receive a damaged, defective, incorrect or incomplete product, please contact us promptly so that we can review the issue and provide an appropriate solution.

Mandatory consumer rights remain unaffected by our voluntary return policy.

Please review our Return and Refund Policy for complete details.

Customer Support

Our customer support team can assist with questions concerning:

Products;
Orders;
Payments;
Shipping;
Tracking;
Returns;
Exchanges;
Refunds;
Damaged or defective products; and
General store enquiries.

You can contact us at:

Email: support@wcnnq.shop
Telephone: +64 21 826 1894

When contacting us regarding an existing order, please include your order number and the email address used when placing the order.

Privacy and Customer Information

We take the responsible handling of customer information seriously.

Personal information may be processed where necessary to:

Process customer orders;
Verify or receive payments;
Arrange shipping and delivery;
Provide customer support;
Process returns and refunds;
Prevent fraudulent activity; and
Meet applicable legal obligations.

Please review our Privacy Policy for further information about how personal information is collected, used and protected.

Our Business Principles

We aim to operate our online store according to several straightforward principles:

Transparency
We aim to provide clear information about products, prices, payments, shipping, returns and customer support.

Customer Service
We aim to respond to customer enquiries and assist with order-related issues in a reasonable and professional manner.

Clear Policies
Our store policies are made available so customers can review important purchasing information before completing an order.

Responsible Operations
We aim to operate our online store responsibly and in accordance with applicable legal requirements.

Official Company Information

Company Name: PINK PLUMBING LIMITED
Entity Type: NZ Limited Company
Company Number: 9300084
NZBN: 9429052516979
Company Status: Registered

Registered Address:
76b Malvern Road
Morningside
Auckland 1022
New Zealand